Hi,

Welcome to the Community.

If you are still experiencing this issue, here are a few things to try:

– Make sure you’re using the most updated version of the app or browser;
– Restart your computer or phone;
– Uninstall and reinstall the app, if you’re using a phone;

If you’re still having difficulties, let Facebook know by following the instructions in the link below:

https://www.facebook.com/help/186570224871049/?ref=u2u

Hope this helps,